Data Privacy Policy
Your privacy is important to us at SkyPathAtelier
Information We Collect
If you reach out about corporate flower arrangements or gift services, we gather the information you supply willingly. This comprises your full name, company name, email, telephone contact, delivery locations, and any particular specifications for your floral requests. Payment details are collected at checkout, handled securely by our payment partners.
For business clients, we might also obtain extra information like company registration data, preferred delivery timelines, and budget ranges to tailor our services to your organizational needs.
When you browse our site, automatic collection of technical details occurs, including IP address, browser and device information, and your navigation path. We use this to enhance site performance and learn how clients discover our services.
How We Use Your Information
We primarily use your data to complete flower orders and deliver outstanding customer service. This covers order processing, coordinating deliveries, crafting custom arrangements according to your specifications, and keeping you informed about your service needs.
We also utilize data to enhance our offerings and user experience, helping us identify which corporate floral services matter most to our clients and how we can better support the business sector in United Kingdom.
Information Sharing and Disclosure
SkyPathAtelier respects privacy and does not sell personal data to others. We share information only as needed to deliver our services or when legally obliged.
We may share essential data with trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and technical providers. These partners are contractually bound to safeguard your data and use it solely for the services they supply.
We may disclose information when compelled by law, court orders, or government requests. We may also share data to protect our rights, property, or safety, as well as the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to guard it. This includes secure storage, encrypted transmissions, and restricted access to personal data within our company.
Secure Storage
Your personal data is stored in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data is encrypted in transit to safeguard information as it travels between your browser and our services.
Limited Access
Access to customer data is limited to staff who require it to deliver our services.
Although we employ robust security measures, no online transmission method is 100% foolproof. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You have important rights regarding your personal data. Depending on applicable laws, you may be entitled to access, rectify, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable time as required by law.
Data Retention
We keep personal information only as long as needed to provide our services and meet legal obligations. Retention periods vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
This site employs cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us recall your preferences and evaluate site performance.
You can manage cookie settings through your browser preferences. However, turning off certain cookies may affect how the site functions. For comprehensive information about our cookie practices, please review our Cookie Policy.
Third-Party Links
The site may include links to third-party websites or services. This privacy policy covers only SkyPathAtelier and this website. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party websites you visit via links on our site.
Policy Updates
We might periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
SkyPathAtelier Privacy Team
43 Bedford Street, Covent Garden, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.